We will not be responsible for your case or your situation until we have agreed in writing to be responsible for it. Some claims or access to insurance can have strict time limits which may expire while you are awaiting a reply. Defense of claims usually must be done within time limits set out in the documents. If you have a claim or a deadline which may be expiring you should contact us or another lawyer immediately by telephone. If you require a prompt response you should contact our office by telephone. 250-389-6022. We may act for opposing parties or have a conflict. You should not provide sensitive information until you and we determine we do not have a conflict. Restrict the information given about the matter to what you would tell your opponent. Your opponent may be one of our clients. We do not agree not to act against you for an existing client or other person just because you send us information before we have agreed to act for you. You must provide information which will allow us to contact you by telephone to use this service. We do not guarantee that we will respond promptly to all enquiries submitted through this form. If all of this sounds really unfriendly, we do not mean to be. It is our job to make the relationship clear. You can still just call us. We would be pleased to hear from you!